A&T's Home Comfort Plan is a preventative maintenance membership program offered by A&T Mechanical. Membership includes plan maintenance services and member benefits as described in A&T's current plan materials, plus eligibility to earn A&T Comfort Points, subject to the terms below.

1. Membership Pricing and Billing

Membership is $288 per year or $24 per month (plus applicable taxes if required). Membership remains active only while payments are current and successfully collected. Failed payments, reversed payments, chargebacks, or past-due balances may cause the membership to be considered not in good standing.

2. Maintenance Plan Services and Member Benefits

Included maintenance services and member benefits (such as maintenance visits, reduced or waived fees, priority scheduling, and member discounts) are provided according to A&T's current Home Comfort Plan details. Services and benefits may vary by plan level, equipment present, scheduling availability, and applicable conditions. Plan services do not include repairs, replacement parts, or services not expressly included in A&T's current plan description.

3. What A&T Comfort Points Are

A&T Comfort Points are a promotional credit earned through membership. Comfort Points are not cash, have no cash value, and are not redeemable for cash, refund, or payout. Comfort Points may only be applied toward qualifying A&T installation projects as described below.

4. When Comfort Points Become Available

Comfort Points are not available for redemption during the first 12 consecutive months of active membership.

5. How Comfort Points Accrue

After the initial 12-month period, Comfort Points accrue once per year at the membership anniversary or renewal date, based on membership fees successfully collected during the prior 12-month term, capped at 288 points per year.

6. Comfort Point Value

For redemption purposes, 1 Comfort Point = $1 of eligible installation credit, subject to the redemption cap and all eligibility rules in these Terms and Conditions.

7. Redemption Cap (20%)

Comfort Points may be applied up to 20% of the eligible installation portion of a qualifying project. Any remaining Comfort Points may remain on the account only while membership stays active and in good standing.

8. Qualifying Installations (Eligible Uses)

Comfort Points may be applied only to the eligible installation portion of invoices for the following qualifying projects performed by A&T Mechanical, as classified by A&T on the invoice:

1. Full HVAC replacement
2. Tankless water heater installation
3. Standard tank water heater replacement
4. Electrical panel changeout
5. Sewer line replacement
6. Whole-home repipe
7. Generator installation
8. Whole-home rewire
9. Water softener installation

9. Non-Qualifying Items (Excluded Uses)

Comfort Points cannot be used for repairs, service calls, diagnostic or evaluation fees, troubleshooting, maintenance visits, after-hours fees, parts replacement, partial replacements, accessory add-ons, permits, inspections, disposal fees, taxes, financing charges, third-party costs, or any work intended to restore or improve an existing system rather than install or replace a qualifying system.

10. Eligible Installation Portion Definition

Comfort Points apply only to the equipment and A&T installation labor portion of a qualifying installation invoice, as determined and classified by A&T Mechanical. Comfort Points do not apply to excluded line items, even if those items appear on the same invoice.

11. Redemption Timing and Active Status Requirement

Comfort Points are applied at invoice closeout for a qualifying installation. The member must be active and in good standing at scheduling, at installation, and at invoice closeout to redeem Comfort Points.

12. No Retroactive Application

Comfort Points cannot be applied to previously completed work or previously issued invoices.

13. Cancellation, Lapse, and Forfeiture

If membership is canceled, terminated, or lapses for any reason (including non-payment), all accumulated Comfort Points are forfeited immediately. Comfort Points are not paid out as cash under any circumstance.

14. Chargebacks, Refunds, and Payment Reversals

Comfort Points are based on successfully collected membership fees. Reversed or charged-back payments do not qualify and may reduce the Comfort Points balance accordingly.

15. Moving Homes / Address Transfer

If a member moves residences, the membership and Comfort Points may be transferred to the member's new primary service address, provided the membership remains active without lapsing and the member notifies A&T to update the service address. Comfort Points are non-transferable to another person.

16. Promotions, Manufacturer Incentives, and Stacking

A&T may offer limited-time promotions that affect points accrual or redemption. Unless expressly stated in writing for a specific promotion, Comfort Points may not be combined with other promotional offers, rebates, or special pricing. A&T reserves the right to define promotion eligibility, duration, and interaction with Comfort Points.

17. Program Changes

A&T may update plan inclusions, qualifying services, and program terms prospectively. The written terms in effect at the time of accrual or redemption control, subject to applicable law. If updates materially change program terms, A&T may provide notice through reasonable means, including email, mail, website posting, or account notice.

18. Records and Balance Tracking

A&T's internal records, including ServiceTitan, are the source of truth for membership status, Comfort Points accrual, Comfort Points balance, and redemption history.

19. Contact Information

For questions about A&T's Home Comfort Plan or A&T Comfort Points, call 405-810-8891 or visit okatmechanical.com.